Many thanks to all who responded to our survey this spring & summer.  Below are the results.

Each item identified below was rated with 1 being poor, and 5 being excellent.

We actually received some 10’s even though our survey was only out of 5!

The physical facilities of the dental office

4.7

The general atmosphere

4.9

Convenience of hours

In response to your feedback we are happy to announce that we have extended our office hours to include Fridays

4.2

Waiting times in office for your scheduled appointment

4.6

Dentist knowledge

4.9

Dentist approachability

4.9

Team knowledge

4.8

Team approachability

4.9

Service with regard to booking and scheduling

4.7

Service with regard to hygiene work (cleanings)

4.6

Service with regard to dental work

4.8

Ease and openness of communication with the team members

4.9

Overall quality of service

4.9

Would you recommend us to your friends and family?

100% yes (with some “absolutely’s”,  a “no doubt” and “I already have’s” thrown in.

Here are just some of the comments you made:

“Really, one can not ask for more.  Everything is fantastic.  Usually people don’t like visiting the dentist.  You all make my visit enjoyable and painless.  Enjoying the dentist visit?  I thought it wasn’t possible.  But here I am, having a great time at the dentist!  Thank you very much.  You all are wonderful.”

“Later hours, passed 6:30pm.  Friday AM hours”

“I have been coming here for years.  Great people.  Great work.”

“Awesome.  Would recommend to anyone.  Great service.  Friendly.”

“Can’t get any better”

“You run a great office.  Love my dentist and her team.”

“Better magazine section – try Harper’s, London review of books, Lapham’s Quarterly, even just the Globe & Mail”

“I really like that you are moving towards email reminders.”

“Lisa understands the complexity of personalities and adjusts her dental strategies to meet the unique needs and preferences of her patients.  I can rely on the good judgement and professionality of the “team”. I know that I am valued by the way in which I am treated with respect and dignity.  Thanks for being there for me and my family!”